Return & Exchange Policy

GLEAMGRIT Return & Exchange Policy

Welcome to GLEAMGRIT, where we are dedicated to providing you with unique, handmade creations filled with warmth. Since each of our products is handcrafted, there may be subtle differences and personalized characteristics that make every piece one of a kind. We deeply appreciate your trust in choosing our products, and we want to ensure a smooth shopping experience. If you are not satisfied with the product you received, our return and exchange policy is here to help.

  1. Return and Exchange Policy for Ready-Made Products

For non-customized handmade products sold on our website, you can request a return or exchange within 14 days of receiving the product, provided the following conditions are met:

  • The product is unused and in its original condition, including all tags and packaging intact.
  • The returned product must be in the same condition as when you received it, with no damage or signs of use.
  • You must provide proof of purchase (such as order number, purchase date, etc.).

Return and Exchange Process:

  • Please contact us via email at [email protected], providing your order details and the reason for the return or exchange, along with photos or videos of the product in question.
  • Our customer service team will contact you within 2-3 business days to confirm the return or exchange details.
  • The return shipping will be your responsibility unless the return is due to our error (such as a damaged or incorrect product).
  • After we receive and inspect your returned item, we will process your refund or exchange within 7-10 business days.
  1. Return and Exchange Policy for Customized Products

Because customized handmade products are specially designed and crafted to meet your individual needs, we do not accept returns or exchanges unless there is a quality issue. Customized products include:

  • Any handmade item made to your specific size, color, or material requirements.
  • Personalized designs or customizations explicitly requested in your order.

Exceptions for Customized Products: If your customized product is damaged during shipping or does not match the order description, we will accept a return or exchange. Please contact us within 48 hours of receiving the product and provide clear photos and detailed explanations. We will either remake the product or process a return or exchange based on the situation.

  1. Refund Policy
  • Refunds for Ready-Made Products: After we receive and inspect the returned product, eligible returns will be refunded to the original payment method. The refund process takes 7-10 business days, and the actual time it takes for the funds to reflect depends on your payment provider or bank.
  • Refunds for Customized Products: Customized products are non-refundable unless there is a quality issue or the product does not match the order description.
  1. Special Notes
  • Gift Cards: All gift cards are non-refundable and cannot be exchanged for cash.
  • Promotional Items: Returns or exchanges for promotional or discounted items will be handled in accordance with the specific promotional policy, and full refunds or exchanges may not be available.
  • Multiple Exchanges: If you request an exchange and choose to replace the item with multiple products, you will be responsible for any price differences between the items.
  1. Disclaimer of Responsibility

We are committed to providing high-quality handmade products, but please understand that the nature of handmade items means there may be slight variations in color or size. We do not accept returns or exchanges for issues related to these natural variations.

Thank you for choosing GLEAMGRIT. We hope every shopping experience brings you warmth and joy. If you have any questions or need further assistance, please don’t hesitate to contact our customer service team, and we will do our best to assist you.